Customer Relationship Management (CRM) Software, Hardware, Services and Research Papers - Fast Company Software & Services Directory

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TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software
by: TechExcel, Inc..

CRM without Compromise: A Strategy for Profitable Growth
by: SAP America, Inc..

IFS for Food & Beverage - Integrated ERP for Perishable Goods Manufacturers

by IFS

Our Food and Beverage software solution provides you with the capability to structure monitor and refine your business practices to meet the demands of the industry.

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Moving Beyond the Queue - Focusing on the Real-Time Customer

by Inova Solutions

May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.

(WHITE PAPER)

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The Call for More Progressive Self-Service

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.

(WHITE PAPER)

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The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.

(WHITE PAPER)

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Shenzhen Telecom

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

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Making the most of OSS and service provider CRM

by Pitney Bowes Group 1 Software

June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).

(ANALYST REPORT)

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IT Briefing: Making the Most of OSS and Service Provider CRM

by Pitney Bowes Group 1 Software

June 2008 - (Free Research) This document covers all the bases with CRM in the service provider environment, the pitfalls if you don't and the benefits when you do.

(WHITE PAPER)

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Data Quality Considerations in Master Data Management Structures

by Pitney Bowes Group 1 Software

May 2008 - (Free Research) In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.

(WHITE PAPER)

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Data Profiling: Underpinning Data Quality Management

by Pitney Bowes Group 1 Software

May 2008 - (Free Research) Data Profiling delivers a deeper and broader insight in a fraction of the time required by traditional approaches to data analysis.

(WHITE PAPER)

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Master Data Management: A White Paper by Bloor Research

by Pitney Bowes Group 1 Software

May 2008 - (Free Research) This paper offers valuable insights and considerations for corporations and other organizations seeking to implement a Master Data Management strategy.

(WHITE PAPER)

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Customer Information Team Delivers Reliable Customer Contact Information with Daimler Chrysler's Customer/Owner Information Network (COIN)

by Pitney Bowes Group 1 Software

May 2008 - (Free Research) DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view.

(CASE STUDY)

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Quality Management for Manufacturers: Some Assembly Required

by Epicor Software Corporation.

August 2008 - (Free Research) Investing in ERP solutions today means more than just meeting the basic needs of the Supply Chain. Lori Gipp, VP of Marketing, IQS will join the webcast to present this type of extended ERP offering with QMS.

(WEBCAST)

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Epicor for Distribution - Enterprise and Mid-Market Distribution Management

by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.

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The Sitecore Solution for Web Content Management: Building an Interactive Presence for Profitable Business Relationships

by SiteCore

July 2008 - (Free Research) As an industry leader in Web Content Management applications designed for the .NET environment, Sitecore’s Content Management System (CMS) delivers a compelling and economical solution for capturing, organizing, storing, and producing Web-based content.

(WHITE PAPER)

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Product Management - Product Usability & Its Impact on Revenue

by ZIGZAG Marketing, Inc.

July 2008 - (Free Research) The holy grail of product usability is attained when your product offers such a compelling experience users feel obligated to recommend it to others, it works wonders on your top line.

(WHITE PAPER)

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Product Management: 3 Tactics for Exerting Stronger Influence & Leadership

by ZIGZAG Marketing, Inc.

July 2008 - (Free Research) The most absent and overlooked role in the entire product delivery cycle is the functional designer. Ironically, it may have a greater impact on the success of a product than any other role.

(WHITE PAPER)

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Guide to Going Paperless: Cut Costs with Document Automation

by Equisys Inc

February 2008 - (Free Research) Document automation software not only removes the cost of printing and posting paper documents, it also reduces the time involved in document production, archiving and retrieval.

(WHITE PAPER)

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Microsoft Dynamics CRM Online ® Offer

by Microsoft

May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.

(WHITE PAPER)

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Microsoft Dynamics CRM Online ® Webcast

by Microsoft

June 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help?

(WEBCAST)

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SingTel IP VPN - FSI Financial Services Institutions

by Singapore Telecommunications Ltd

May 2008 - (Free Research) IP VPN technology, with its inherent benefits, can enable Financial Services Institutions (FSI) to reduce their operational expenses while increasing network performance and quality of service offered to both internal and external customers. Read this white paper for more information.

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Microsoft Dynamics AX Overview Brochure

by SunRise Tech

March 2008 - (Free Research) Microsoft Dynamics AX is an integrated, adaptable business management solution that can help you and your people automate financial, customer relationship, supply chain processes and integrate valuable data.

(WHITE PAPER)

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Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy

by Marketbridge

March 2008 - (Free Research) The goal of Relationship Marketing (RM) is to develop and maintain a base of committed customers who generate profit for the organization.

(WHITE PAPER)

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Business Agility as Growth Enabler: How Can Midsize Firms Manage Change in an Increasingly Demanding World?

by SAP America, Inc.

August 2008 - (Free Research) Your company’s ability to meet changing customer requirements and drive revenue growth in a continually changing environment is essential. This whitepaper examines the related issues of growth and flexibility from a number of perspectives.

(WHITE PAPER)

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FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE

by SoftBrands, Inc.

March 2008 - (Free Research) Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality.

(WHITE PAPER)

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Enabling the Agile Enterprise Through Corporate Performance Management

by PricewaterhouseCoopers

August 2008 - (Free Research) IT executives are turning to integrated business intelligence (BI) and performance management solutions to achieve management excellence. Explore our virtual trade show on Enterprise Performance for advice from industry experts.

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