Customer Service (General) Software, Hardware, Services and Research Papers - Fast Company Software & Services Directory

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Parature's Online Customer Service Software & Solutions
by: Parature Inc..

TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software
by: TechExcel, Inc..

Moving Beyond the Queue - Focusing on the Real-Time Customer

by Inova Solutions

May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.

(WHITE PAPER)

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The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.

(WHITE PAPER)

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Shenzhen Telecom

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

(CASE STUDY)

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Making the most of OSS and service provider CRM

by Pitney Bowes Group 1 Software

June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).

(ANALYST REPORT)

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Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience

by Pitney Bowes Group 1 Software

June 2008 - (Free Research) Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.

(VIDEOCAST)

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Avoiding Data Integration Pitfalls

by Pitney Bowes Group 1 Software

May 2008 - (Free Research) In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.

(WEBCAST)

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The 2007 ERP in Manufacturing Benchmark Report

by Epicor Software Corporation.

May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations.

(WHITE PAPER)

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Epicor for Distribution - Enterprise and Mid-Market Distribution Management

by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.

(SOFTWARE PRODUCT)

GO TO DETAILED REPORT

Product Management - Product Usability & Its Impact on Revenue

by ZIGZAG Marketing, Inc.

July 2008 - (Free Research) The holy grail of product usability is attained when your product offers such a compelling experience users feel obligated to recommend it to others, it works wonders on your top line.

(WHITE PAPER)

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How to Accelerate Time to Market of AJAX and Flash-based Applications

by Keynote Systems

February 2008 - (Free Research) This Webcast explores the steps necessary to delivery a positive and rich user experience utilizing AJAX and Flash-based applications.

(WEBCAST)

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Meeting Tomorrow's Internet Performance Requirements

by Keynote Systems

February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.

(WHITE PAPER)

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ESG: Intelligent Data Archiving

by Arrow Electronics, Inc.

April 2008 - (Free Research) The goal of intelligent data archiving is to move dormant data off of primary storage systems and put them on lower cost, easy to manage archival storage. Read this ESG white paper to learn more about intelligent data archiving and its benefits.

(WHITE PAPER)

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Prerecorded Webinar: Modernizing System i and AS/400 Applications

by CodeGear.

June 2008 - (Free Research) Tune in for a demonstration on how to modernize System i and AS/400 applications by creating interactive web and Windows front ends using Delphi/400 and Delphi/400 for PHP.

(WEBCAST)

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Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy

by Marketbridge

March 2008 - (Free Research) The goal of Relationship Marketing (RM) is to develop and maintain a base of committed customers who generate profit for the organization.

(WHITE PAPER)

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The Power of Disk-based Backup with Symantec Backup Exec

by ExaGrid Systems, Inc.

April 2008 - (Free Research) Many leading organizations have benefited from using Symantec Backup Exec along with the ExaGrid system for cost-effective disk-based backup with data de-duplication. Four such companies are profiled here.

(WHITE PAPER)

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ExaGrid Customer Success with CA ARCserv

by ExaGrid Systems, Inc.

April 2008 - (Free Research) This white paper highlights 3 different case studies of organizations in different industries, and how they all benefited and improved their backup operations by utilizing the same solutions. Read this white paper to learn how and the solutions they used.

(WHITE PAPER)

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The Technology Strategies for Integrated Business Planning Benchmark Report

by SAP America, Inc.

August 2008 - (Free Research) Aberdeen research finds that the top 5 pressures for improving S&OP processes are rising customer order fill rate expectations, better return on net assets, shrinking profit margins, customer retention pressures and extended lead-times.

(WHITE PAPER)

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The One-to-One Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey

by Infor.

March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.

(WHITE PAPER)

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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center

by Infor.

March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.

(WHITE PAPER)

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Rapid E-Learning: Maturing Technology Brings Balance and Possibilities

by Adobe Systems, Inc.

March 2008 - (Free Research) Rapid e-learning tools have become more robust and are no longer considered a simplified tool for small to medium sized businesses. Learn how rapid e-learning can make a significant contribution to the training efforts in your organization.

(WHITE PAPER)

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Products and Services: ERP for Importers, Manufacturers and Distributors

by Xperia

June 2008 - (Free Research) Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results.

(WHITE PAPER)

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Best Practices – Defining IT Success Through the Service Catalog

by newScale (E-mail this company)

April 2008 - (Free Research) This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog according to ITIL best practices.

(WEBCAST)

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ITIL Version 3 and the IT Service Catalog

by newScale (E-mail this company)

April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.

(ANALYST REPORT)

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Supply Chain Collaboration Services: Supply Chain Assessment and Implementation

by Bristlecone

April 2008 - (Free Research) Explore a service deployment methodology that enables rapid assessment of your supply chain environment or a fast implementation of your supply chain system.

(WHITE PAPER)

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Benefits, Challenges and Varieties of Supplier Collaboration

by Bristlecone

April 2008 - (Free Research) Learn the challenges, benefits and varieties of supplier collaboration. Eliminate inefficiencies in your supply chain by synchronizing the information flow with suppliers and customers.

(WHITE PAPER)

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