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Innovations in Managing IT Service Quality: Managing Service Quality and Risk to Service Delivery in a Lean Economy

by CA

April 01, 2009 - (Free Research) With the economy down it is important for IT organizations to be as efficient as possible. This means that IT operations, those responsible for the product and health of the enterprise, must have full visibility and control over their resources - and of course, the technology to do so.

(WHITE PAPER)

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IBM Smart Products Webcast: The Payoff of Driving Requirements Management Across Product Development

by IBM

December 08, 2009 - (Free Research) This webcast discusses how to implement a structured approach to requirements management based on IBM Rational software -- a primary driver for quality improvement. A panel of experts share real-world examples and proven best practices for delivering innovative, high quality products to market in shorter timeframes.

(WEBCAST)

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Storage Value: Key strategies for measuring the true value of storage solutions

by Xiotech Corporation

March 19, 2009 - (Free Research) To help you make an informed decision when considering various storage solutions, the Storage Value Index takes into account not only purchase price, but capacity, efficiency, and operating expenses as well. This paper explains how the Storage Value Index was designed and offers suggestions for finding the best storage value for your needs.

(WHITE PAPER)

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Podcast: Best of Breed Virtualization Scenarios and Hyper-V Features

by Dell and Microsoft

March 20, 2009 - (Free Research) In this podcast, senior enterprise IT architect Nelson Ruest breaks down the seven different layers of the server virtualization architecture, and explains the role the hypervisor plays in the success of that infrastructure.

(PODCAST)

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Best of Breed Virtualization Scenarios and Hyper-V Features

by Dell and Microsoft

March 20, 2009 - (Free Research) In this videocast, senior enterprise IT architect Nelson Ruest breaks down the seven different layers of the server virtualization architecture, and explains the role the hypervisor plays in the success of that infrastructure.

(VIDEO)

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EVault Remote Disaster Recovery

by i365, A Seagate Company

November 16, 2009 - (Free Research) EVault Remote Disaster Recovery Service (RDR) is a hosted service to help you quickly recover your key servers and data after a site disaster, and remotely access them in a secure virtual environment.

(PRODUCT REVIEW)

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Competing on Innovation - A Guide to Next-Generation BI Appliances

by Sybase, Inc.

August 25, 2009 - (Free Research) IT organizations are increasingly looking at business intelligence appliances to increase “in the moment” insight and business agility without disrupting current operations.

(WHITE PAPER)

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Best Practices for Implementing Automated Functional Testing

by Hewlett-Packard Company

April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects.

(WHITE PAPER)

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Business Wire hosts award-winning events for client education with GoToWebinar

by Citrix Online

June 2009 - (Free Research) Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more.

(CASE STUDY)

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How to Market and Sell Services with Webinars

by Citrix Online

June 2009 - (Free Research) This new Quantum Leap Marketing white paper explores how to successfully market and sell services with Webinars so that you get maximum mileage out of your marketing budget.

(WHITE PAPER)

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From Here to There, You Can Find it Anywhere: Building Local/Geo-Search with Apache Lucene and Solr

by Lucid Imagination

November 2009 - (Free Research) Join Grant Ingersoll, co-founder of Lucid Imagination and chairman of the Apache Lucene PMC, and Ryan McKinley, co-founder of Voyager GIS and Apache Lucene PMC member, and Sameer Maggon of AT&T Interactive for an in-depth technical workshop on the potential and application of the newly released Lucene Spatial libraries.

(WEBCAST)

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The Big Book of SAP Upgrades: Real World SAP Upgrade Tips from the World's Leading SAP System Integrators

by Panaya, Inc.

November 2009 - (Free Research) In August 2009, hundreds of SAP system integrators were asked to contribute their best upgrade tips for upgrading to SAP ERP 6.0. We took the best tips we received and compiled them in this eBook for you. Read this eBook to learn over 60 tips on upgrading to SAP ERP 6.0.

(EBOOK)

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CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service

by Microsoft

April 2008 - (Free Research) Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .

(CASE STUDY)

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The Power of Automation: The EDS Story

by Hewlett-Packard Company

September 2009 - (Free Research) It is becoming increasingly difficult for data center pros to manage their IT environments. This webcast explores best practices for automation and details the benefits you can realize from implementing the technology.

(WEBCAST)

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Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations

by Microsoft

April 2008 - (Free Research) The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.

(CASE STUDY)

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Realizing ITIL V3: Top Technologies to Drive Value

by Hewlett-Packard Company

August 2008 - (Free Research) Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.

(WHITE PAPER)

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How to expand enterprise reporting and capitalize on the benefits of BI

by Sybase, Inc.

October 2009 - (Free Research) Is your organization making the most of BI and reporting projects? Find out how to improve your enterprise reporting with best practices advice and tips from BI expert Kimberly Nevala of Baseline Consulting.

(PODCAST)

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eBook: Backup and Disaster Recovery

by Zenith Infotech

October 2009 - (Free Research) In these articles, Network World and its sister publications CIO, Computerworld, CSO and InfoWorld lay down the groundwork and explore the latest tips and technologies for no-fail corporate data backup and disaster recovery.

(EBOOK)

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Best Practices for Virtualizing Distributed Environments: Enterprise-Class Virtualization for Remote Office and Branch Office Infrastructures

by VM6 Software

October 2009 - (Free Research) This whitepaper provides the 4 best practices that IT leaders of ROBO organizations need to consider when virtualizing their businesses, providing ROI tips and establishing a roadmap for reducing the Total Cost of Ownership for virtualizing the distributed ROBO environment.

(WHITE PAPER)

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Reduce Downtime by 70% - Without Spending a Dime: Applying Best Practices of Successful IT Organizations

by Marathon Technologies

October 2009 - (Free Research) Read this paper to learn Niel Nickolaisen's proven model for strategic and tactical alignment of IT with business objectives - enabling IT to do more for the business with less. By implementing all four components of Niel's model, IT can dramatically reduce system downtime and closely align their efforts and investments with business priorities.

(WHITE PAPER)

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Empowerment as a Growth Strategy

by Oracle Corporation

September 2007 - (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.

(WHITE PAPER)

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Choosing the Best CRM for Your Organization

by Oracle Corporation

September 2007 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.

(WHITE PAPER)

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Building High-performance, Highly Available IP Storage Networks with HP SAN/iQ Software

by Hewlett-Packard Company

August 2009 - (Free Research) If you’re an administrator who’s planning to build a high performance, highly available IP network using HP SAN/iQ Software, you should read this document in its entirety. You’ll find important configuration guidelines, best practices, and frequently asked questions that will help you to accelerate a successful deployment.

(WHITE PAPER)

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Business Ready Configurations for Virtualization with Dell™ Poweredge™ Blade Servers, Dell Equallogic™ Storage, and VMware Infrastructure™

by Dell, Inc. and Intel

May 2009 - (Free Research) This white paper provides an overview of recommended servers, storage, software, and services. It can be used to plan, scope, and procure the required components to set up a virtualization infrastructure.

(WHITE PAPER)

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Strategies and Best Practices: Reduce IT Costs with Red Hat Enterprise Linux and IBM Software

by Red Hat

November 2009 - (Free Research) CIOs are focused on raising the ROI of IT, expanding business impact, and making innovations real. This whitepaper focuses on two high return options–license cost optimization and migration to a lower total cost infrastructure to deliver the same or better business value.

(WHITE PAPER)

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