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July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
April 01, 2008 - (Free Research) The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.
October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
April 01, 2009 - (Free Research) One key finding discovered from this test is that the Intel Xeon Processor E5520 2.26GHz-based Dell PowerEdge 710 server achieved 75.9% higher SQL Server 2008 performance than did the Intel Xeon Processor E5506 2.13GH-based Dell PowerEdge 710 server. Read this test report summary to learn more key findings.
May 01, 2009 - (Free Research) Dell commissioned Principled Technologies to estimate how many months it would take to recapture initial investment costs when consolidating multiple 4-year-old Dell™ PowerEdge™ 2850 server and storage solutions onto a Dell PowerEdge R710 server and storage solution using Microsoft® Windows Server® 2008 with Hyper-V™
February 29, 2008 - (Free Research) This bulletin reviews new storage technologies against the value of retaining, or upgrading, your current tape environment. To do this, it establishes a framework of comparison - using a backup/recovery and archive scenario - between the latest disk technologies and the latest iteration of tape storage, LTO-4 technology.
July 20, 2009 - (Free Research) As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.
September 01, 2009 - (Free Research) Blended threats are spam stealth attacks, moving undetected through your mail servers—blending in with all the other email—until they strike. They can compromise personal or corporate data, "recruit" computers into a network of bots, or initiate keystroke recording that collects passwords and other information.
October 29, 2009 - (Free Research) About a billion people worldwide do not have access to telecommunications services, mostly from lack of a power grid that can support network infrastructure. Traditional wireless networks for remote locations rely on costly generators that are hard on the environment. Read this whitepaper to learn about cost effective and eco-friendly alternatives.
August 12, 2009 - (Free Research) The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design.
November 10, 2009 - (Free Research) The Storage Decisions Virtual Seminar, "Backing Up Virtual Machines" addresses the challenges in backing up and recovering virtual machines residing in a virtual infrastructure.
March 01, 2008 - (Free Research) This white paper explains how Software Reuse and its underlying fundamentals have evolved dramatically. It also discusses the benefits of constructing critical enterprise software applications through reusable parts.
January 15, 2009 - (Free Research) Coupling NetApp’s SnapMirror and SnapVault technology with Syncsort’s BEX software has created an integrated disk-based solution for data protection and disaster recovery of mission-critical digital assets. Within minutes of an outage or disaster, applications, databases and users can be accessing data and resuming business.
November 12, 2009 - (Free Research) The Storage Decisions Virtual Seminar, "Backing Up Virtual Machines" addresses the challenges in backing up and recovering virtual machines residing in a virtual infrastructure
October 21, 2009 - (Free Research) This white paper outlines a sound, process-based approach to protecting the critical privileged accounts found in most applications, databases, and infrastructure devices throughout the enterprise. This approach integrates features like automated password resets and management workflows, secure storage of credentials, and a sealed operating system.
October 22, 2009 - (Free Research) The proliferation of user-generated content and video sharing sites has made for a constant source of new material. However, the bandwidth demands of such media often congest WAN links. One approach is to just block flash video. This technical brief presents an alternate approach that can allow video and business critical applications to co-exist.
November 2008 - (Free Research) This article is intended for IT managers and storage architects familiar with HPC applications and data requirements in the organization.
February 2009 - (Free Research) CodePro AnalytiX as part of a continuous or nightly-build process, seamlessly integrate it into any Eclipse-based Java development environment, or use a combination of the two implementation approaches.
December 2008 - (Free Research) Sun Storage 7000 Unified Storage Systems accelerate MCAE workflow by speeding data to processors and then providing shared data access to all.
October 2009 - (Free Research) Massive data growth and long retention periods of fixed-content data is changing the landscape of enterprise data storage and is challenging storage administrators to deliver a cost effective storage strategy. A Storage Resource Management [SRM] tool can help manage the flow/volume of data.
October 2009 - (Free Research) Petmate enlisted the help of TAKE Supply Chain's X.PC to not only streamline the administration of contract manufacturing for Petmate. Read this case study to learn how X.PC transformed Petmate's manual approach to working with manufacturers through a Web-based collaborative environment that improved shared communications.
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