It demonstrates how unified communications (UC) can help companies to address these challenges. The integration of voice and data networks, devices as well as applications in a UC solution enables new functionalities and a more productive use of communication technologies. As a result, the efficiency of communication and collaboration processes can be improved, ultimately enhancing business processes. In addition, ICT integration contributes to reducing communication costs, capital as well as operating expenditure.

However, planning, implementing and managing an integrated UC solution is a complex task, which requires an experienced technology partner. The paper elaborates on the unique role of system integrators for a UC solution assessment and rollout. System integrators can be a single point of contact for addressing the specific market, technology and business challenges of a UC project. A customer case study of HP Services, the sponsor of this white paper, will illustrate this role.