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Published on: September 16, 2009
Type of content: CASE STUDY
Format: Unknown
Length: 2 pages
Price: FREE
Overview:
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.



With Rescue in place, their nurses now spend more time with patients and less time troubleshooting and worrying about PDA issues. The IT team's call volume has been dramatically reduced due to improved user training, and call handle time has been shortened by replacing cumbersome over-the-phone support with direct remote access to the troubled device.

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